Orders

Having doubts about your order? Let's clear them here!

What does it mean to pre-order an item?

Pre-Orders are orders that are placed with a future ship date, due to an item not yet being in stock. If an out of stock item is available for pre-order, you will see a Pre-Order Button like the one below. Below the pre-order button will be the estim

Can I modify or cancel my order after it has been placed?

Thanks for shopping with Umbra!. We know you cannot wait to receive your new Umbra items! That's why, once the order has been placed and the products purchased are in stock, we will begin getting your order ready. Due to this, orders already being p

How do I purchase a gift card?

Shopping for someone else but not sure what to give them? Give them the gift of choice with an Umbra Gift Card. Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

I received a damaged item, what should I do?

Thanks for letting us know that you received a faulty item. We apologize for the inconvenience this has caused and we want to help you resolve this as soon as possible. We want to make sure that you receive a working product that meets our Quality Gu

How can I check my order status?

We can't wait for you to enjoy your Umbra items in your home. Checking the status of your order is very simple.

I'm missing an item from my order, what should I do?

We're so sorry that there's an item missing from your order! Before contacting us, we recommend checking the following:. What we can do for you:. We work hard every day to improve our processes and guarantee full customer satisfaction. In line with o