I'm missing an item from my order, what should I do?Updated a year ago
We're so sorry that there's an item missing from your order! Before contacting us, we recommend checking the following:
- Review your order, from your shipping confirmation email you received to confirm the missing item is included in the shipping confirmation. Look under the Items Shipped Section to compare. *Please note it may be necessary to send your order in two or more shipments to fulfill your order.
- You may have placed an order with pre-order and in-stock items. In this case, we have shipped them separately based and your pre-order item may arrive on a separate date.
- Send us a photo of the package you have received so we can check if there has been any mistake in our logistics center.
What we can do for you:
- In case the product is in stock, we will check if it is possible to send over a replacement.
- If this is not the case, we will inform you and transfer the amount of the incorrect item to a gift card for you to use as you wish.
We work hard every day to improve our processes and guarantee full customer satisfaction. In line with our sustainable business model, we do our best to ship and deliver all products at the same time.