I received a damaged item, what should I do?Updated a year ago

Thanks for letting us know that you received a faulty item. We apologize for the inconvenience this has caused and we want to help you resolve this as soon as possible. We want to make sure that you receive a working product that meets our Quality Guarantee policy. 

To start, please visit our Return Portal HERE and click on Quality Guarantee to fill out a Quality Assurance form. This will provide us with important information about the issue, so our Customer Service Team can better assist you with resolving it quickly and efficiently.

Once filled out, our team will reach out to you within 1-2 business days with further instructions about how we can rectify the problem for you. Thanks again for bringing this issue to our attention and we look forward to hearing from you soon!