How do I process a return?Updated a year ago

We are happy to provide you with all the relevant steps to make a return from our returns platform.

Step 1: Submit a return request using our Returns Portal

Step 2: Please enter Order ID and Email to start your return: *For larger items and multiple boxes: please issue a separate return for each shipment box you received in order to get the correct amount of return labels.

Step 3: A prepaid return label will be sent to you via email
Step 4: Returns are processed within 5 business days of being received by Umbra. An email will be sent when your return is processed

Please Note:

• All items must be returned in the original Umbra packaging
• Shipping fees & Oversize Surcharges are non-refundable
• If an item in your order arrives damaged or defective, please contact the Customer Service Department and they will assist you with replacing or crediting the damaged items
• If an order is refused or not picked up by the customer and is returned to Umbra by the carrier, only the cost of the product will be refunded

Please see our full Return Policy here: What is your return policy?