What is your return policy?Updated 7 months ago
Easy, Hassle-Free Returns
We currently offer free returns within 45 days on most items:
If you don't absolutely love your new Umbra items, send them back within 45 days from your order date for a refund or a store credit.
- Free returns within 45 days applies to all products except final sale items or oversized returns (see below).
- Shipping fees are non-refundable
- If an item in your order arrives damaged or defective, please contact the Customer Service Department and they will assist you with replacing or crediting the damaged items
- If an order is refused or not picked up by the customer and is returned to Umbra by the carrier, only the cost of the product will be refunded
- Order cannot be cancelled once order is confirmed and placed. Customers who wish to cancel their order will need to follow the return policy to ship the goods back to Umbra and a refund will be issued.
Returns by Mail:
- Please allow 10 to 14 business days for your return to process. We will notify you when the refund has been initiated. It may take 3 to 5 business days (or longer depending on the payment method used) for the refund to appear on the original form of payment.
- If you return your items after 60 days from the delivery receipt, we reserve the right to refuse your return.
Returns will be refunded to the original method of payment. Shipping and handling fees are nonrefundable. All returns and exchanges are subject to inspection. Umbra reserves the right to limit service if customers exhibit excessive return activity.
Step 1: Submit a return request
Step 2: A prepaid return label will be sent to you via email
Step 3: Returns are processed within 5 business days of being received by Umbra. An email will be sent when your return is processed
*Please enter Order ID and Email to start your return: each box will require its own return request.*
Oversized Items
- We accept returns of oversized items (large mirrors, coat racks, coffee tables, side tables, and other select items) within 45 days of delivery, subject to a restocking fee of 15% of item total.
Final Sale Items
No returns will be accepted for items marked as final sale
Pre-Order Items
Please see pre-order item terms & conditions here.