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Products & Sizes

How to care for your Umbra products & more

Will a product ever be back in stock?

If you are reading this, you're probably looking for a sold-out or out-of-stock product. We're sorry the product you are looking for is not currently available and we would like to give you some information about how the process works. If a product i

My Otto Soap Dispenser stopped working, what should I do?

We're sorry you are experiencing issues with your OTTO Automatic Soap & Sanitizer Dispenser. Check out FAQ's & some great trouble shooting tricks Here. If you are still experiencing issues, you can submit a Quality Claim on our Return Portal. In orde

How do I choose the right curtain rod size?

Thanks for your question regarding curtain rod sizes! Choosing the right size curtain rod can be a delicate process, but there are some tips to help make it easier. Follow our How to Measure instructions to help you select exactly the right size rod

How does your warranty work?

Umbra is committed to the design and manufacture of original, high-quality products for your home.  As a part of our commitment, every Umbra product with the exception of furniture is backed by a 5 Year Limited Manufacturer’s Warranty. *Furniture is

I am missing a part, or screw from my order, what should I do?

Thank you for bringing this to our attention. We apologize for the inconvenience caused by the missing part or screw from your order. We would like to do everything we can to ensure you have the best experience with us, so please email na-info@umbra.

I lost my installation instructions, what should I do?

We're sorry to hear you have misplaced your installation instructions! We do our best to have our product instructions on our website, but there may be a small chance that we might have missed one. First, go to our website and search the product you

Do you sell replacement parts?

Thanks for inquiring about replacement parts! Yes, we do have replacement parts available for purchase!. Please see our current parts available for purchase here: https://www.umbra.com/collections/replacement-parts. If you cannot find what you are lo