I am missing a part, or screw from my order, what should I do?Updated a year ago

Thank you for bringing this to our attention. We apologize for the inconvenience caused by the missing part or screw from your order. We would like to do everything we can to ensure you have the best experience with us, so please email [email protected] with your order number and the specific part that is missing. This will help us better understand what has happened and allow us to quickly provide a resolution. 

Once we receive your email, our customer service team will review your request and take immediate action where necessary. In most cases, we can ship out the replacement part within 1-2 business days from when we receive your email and look into why it was missing from your delivery originally. 

Again, please contact [email protected] with your order number and details about which part is missing along with any other relevant information so that we can work towards a quick resolution for you as soon as possible. Thank you for bringing this to our attention, and for being a valued customer of Umbra!