Chat with the Umbra Customer Support Team!
Open Weekdays: 9am-5pmEST

Still need help? Fill in the contact form and our Customer Support Team will get back to you as soon as possible.

Contact Us

Home

Umbra FAQ

<p style="background-repeat: no-repeat; box-sizing: border-box; letter-spacing: 0.0111em; font-size: 16px; line-height: 1.5; margin-top: 0.75rem; margin-bottom: 0px; color: rgb(17, 17, 17); font-family: Gotham, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For our US store, we ship to all States with some exclusions.<p id="isPasted" style="background-repeat: no-repeat; box-sizing: border-box; letter-spacing: 0.0111em; font-size: 16px; line-height: 1.5; margin-top: 0.75rem; margin-bottom: 0px; color: rgb(17, 17, 17); font-family: Gotham, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*Please reach out to our customer service na-info@umbra.com for items shipping to <em id="isPasted" style="background-repeat: no-repeat; box-sizing: border-box; line-height: 1; color: rgb(0, 0, 0); font-family: Gotham, Helvetica, Arial, sans-serif; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.1776px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Alaska, Puerto Rico, and Hawaii<p style="background-repeat: no-repeat; box-sizing: border-box; letter-spacing: 0.0111em; font-size: 16px; line-height: 1.5; margin-top: 0.75rem; margin-bottom: 0px; color: rgb(17, 17, 17); font-family: Gotham, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are looking to ship outside of the United States, please check out our other stores.<p style="background-repeat: no-repeat; box-sizing: border-box; letter-spacing: 0.0111em; font-size: 16px; line-height: 1.5; margin-top: 0.75rem; margin-bottom: 0px; color: rgb(17, 17, 17); font-family: Gotham, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://ca.umbra.com/" id="isPasted">https://ca.umbra.com/</a><p style="background-repeat: no-repeat; box-sizing: border-box; letter-spacing: 0.0111em; font-size: 16px; line-height: 1.5; margin-top: 0.75rem; margin-bottom: 0px; color: rgb(17, 17, 17); font-family: Gotham, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://uk.umbra.com/" id="isPasted">https://uk.umbra.com/</a><p style="background-repeat: no-repeat; box-sizing: border-box; letter-spacing: 0.0111em; font-size: 16px; line-height: 1.5; margin-top: 0.75rem; margin-bottom: 0px; color: rgb(17, 17, 17); font-family: Gotham, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://eu.umbra.com/" id="isPasted">https://eu.umbra.com/</a>

For our US store, we ship to all States with some exclusions. *Please reach out to our customer service na-info@umbra.com for items shipping to Alaska, Puerto Rico, and Hawaii. If you are looking to ship outside of the United States, please check out

Where do you ship?

Shipping & Delivery

What does it mean to pre-order an item?

Can I modify or cancel my order after it has been placed?

How do I purchase a gift card?

I received a damaged item, what should I do?

How can I check my order status?

I'm missing an item from my order, what should I do?

Orders

Do you offer free shipping?

How long does shipping take?

How can I track my order?

How can I change my delivery address?

What is an oversize shipping surcharge?

My package is missing, what should I do?

What is your return policy?

How do I process a return?

I've returned my order, how long does the refund take?

Returns & Refunds

What are the available payment methods?

How do I change the currency?

How do I pay with sezzle?

How do I pay using a gift card?

How do I pay with GooglePay?

How do I pay with PayPal?

Payments

Will a product ever be back in stock?

My Otto Soap Dispenser stopped working, what should I do?

How do I choose the right curtain rod size?

How does your warranty work?

I am missing a part, or screw from my order, what should I do?

I lost my installation instructions, what should I do?

Do you sell replacement parts?

Products & Sizes

How can I apply to become a retailer?

How can I apply to become a Trade Partner?

How do I visit your B2B Site?

Wholesale & Trade Partners

How do I pair my lamp with a device?

Pair Your Umbra Lamps with the Nanoleaf App

Pair Your Umbra Lamps with a Smart Home Ecosystem

Controlling Your Umbra Lamp

What is Matter & Thread?

Why should I pair the lamp with the Nanoleaf App?

Can I pair this with a smart home ecosystem app?

Can I use the CONO outside of my home?

Does the product show several colours at a time?

How to Troubleshoot & Reset your Umbra Lamps

Nanoleaf x Umbra Lighting

Can I combine two discount codes or promotions?

My promo code isn't working, what should I do?

Can I use my discount code after I've placed my order?

Discounts & Promotions

Where do you ship?Updated 2 years ago