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<p id="isPasted" style="background-repeat: no-repeat; box-sizing: border-box; letter-spacing: 0.0111em; font-size: 16px; line-height: 1.5; margin-top: 0.75rem; margin-bottom: 0px; color: rgb(17, 17, 17); font-family: Gotham, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Most orders ship within 1-2 business days, so your item should arrive in 7 to 11 business days dependant upon your ship to address. Note that we do not ship to PO boxes.&#xA0;<p style="background-repeat: no-repeat; box-sizing: border-box; letter-spacing: 0.0111em; font-size: 16px; line-height: 1.5; margin-top: 0.75rem; margin-bottom: 0px; color: rgb(17, 17, 17); font-family: Gotham, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We do our best to provide an estimated arrival date at checkout but please note that this may change due to other factors such as shipping carrier delays.<p style="background-repeat: no-repeat; box-sizing: border-box; letter-spacing: 0.0111em; font-size: 16px; line-height: 1.5; margin-top: 0.75rem; margin-bottom: 0px; color: rgb(17, 17, 17); font-family: Gotham, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="background-repeat: no-repeat; box-sizing: border-box; letter-spacing: 0.0111em; font-size: 16px; line-height: 1.5; margin-top: 0.75rem; margin-bottom: 0px; color: rgb(17, 17, 17); font-family: Gotham, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://uploads.gorgias.io/kREQL2bgMA7Ml8n3/Screen_Shot_2023-01-17_at_11.02.07_AM-ede17c54-90a3-42aa-879c-1218833758c3.png" style="width: 411px;" class="fr-fic fr-dib"><p style="background-repeat: no-repeat; box-sizing: border-box; letter-spacing: 0.0111em; font-size: 16px; line-height: 1.5; margin-top: 0.75rem; margin-bottom: 0px; color: rgb(17, 17, 17); font-family: Gotham, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="background-repeat: no-repeat; box-sizing: border-box; letter-spacing: 0.0111em; font-size: 16px; line-height: 1.5; margin-top: 0.75rem; margin-bottom: 0px; color: rgb(17, 17, 17); font-family: Gotham, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You will receive an order confirmation email after you place your order and a shipping notification email with tracking information once your order has shipped from our warehouse.<p style="background-repeat: no-repeat; box-sizing: border-box; letter-spacing: 0.0111em; font-size: 16px; line-height: 1.5; margin-top: 0.75rem; margin-bottom: 0px; color: rgb(17, 17, 17); font-family: Gotham, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note it may be necessary to send your order in two or more shipments to fulfill your order. However shipping charges apply only to the first package shipped. There are no additional shipping charges for any additional packages from the same order.<p style="background-repeat: no-repeat; box-sizing: border-box; letter-spacing: 0.0111em; font-size: 16px; line-height: 1.5; margin-top: 0.75rem; margin-bottom: 0px; color: rgb(17, 17, 17); font-family: Gotham, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All appropriate local and provincial sales taxes will be added to your shipping charges where applicable.

Most orders ship within 1-2 business days, so your item should arrive in 7 to 11 business days dependant upon your ship to address. Note that we do not ship to PO boxes. We do our best to provide an estimated arrival date at checkout but please note

How long does shipping take?

Shipping & Delivery

What does it mean to pre-order an item?

Can I modify or cancel my order after it has been placed?

How do I purchase a gift card?

I received a damaged item, what should I do?

How can I check my order status?

I'm missing an item from my order, what should I do?

Orders

Do you offer free shipping?

Where do you ship?

How can I track my order?

How can I change my delivery address?

What is an oversize shipping surcharge?

My package is missing, what should I do?

What is your return policy?

How do I process a return?

I've returned my order, how long does the refund take?

Returns & Refunds

What are the available payment methods?

How do I change the currency?

How do I pay with sezzle?

How do I pay using a gift card?

How do I pay with GooglePay?

How do I pay with PayPal?

Payments

Will a product ever be back in stock?

My Otto Soap Dispenser stopped working, what should I do?

How do I choose the right curtain rod size?

How does your warranty work?

I am missing a part, or screw from my order, what should I do?

I lost my installation instructions, what should I do?

Do you sell replacement parts?

Products & Sizes

How can I apply to become a retailer?

How can I apply to become a Trade Partner?

How do I visit your B2B Site?

Wholesale & Trade Partners

How do I pair my lamp with a device?

Pair Your Umbra Lamps with the Nanoleaf App

Pair Your Umbra Lamps with a Smart Home Ecosystem

Controlling Your Umbra Lamp

What is Matter & Thread?

Why should I pair the lamp with the Nanoleaf App?

Can I pair this with a smart home ecosystem app?

Can I use the CONO outside of my home?

Does the product show several colours at a time?

How to Troubleshoot & Reset your Umbra Lamps

Nanoleaf x Umbra Lighting

Can I combine two discount codes or promotions?

My promo code isn't working, what should I do?

Can I use my discount code after I've placed my order?

Discounts & Promotions

How long does shipping take?Updated a year ago